Last Updated: September 30, 2026
K9CareLBK LLC (“K9CareLBK,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, submit a form, schedule an appointment, or use our services.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, address, phone number, email address, emergency contact information, payment and billing information, appointment information, and communications with our team.
When you register a pet or request services, we may also collect information about your animal, including their name, age, breed, sex, behavior, medical history, medications, allergies, vaccination records, veterinarian information, feeding instructions, mobility limitations, and other information necessary to safely provide services.
For services requiring veterinary clearance or referral, we may receive information directly from you or your veterinary provider regarding your pet’s condition, restrictions, treatment recommendations, or clearance to participate.
Our website and third-party service providers may also automatically collect certain technical information, such as IP address, browser type, device information, cookies, and website usage information.
How We Use Your Information
We may use the information we collect to provide and manage services; schedule and confirm appointments; communicate regarding your pet’s care; process payments; maintain client and pet records; communicate with veterinary providers when authorized or necessary for the requested service; send appointment reminders, service updates, or other business communications; improve our website and services; respond to questions or requests; maintain safety and security; and comply with applicable legal, insurance, accounting, and regulatory requirements.
We do not sell your personal information to third parties.
Payment Information
Payments may be processed through third-party payment processors or booking platforms. K9CareLBK may not directly receive or store your complete credit or debit card information when payments are processed by these providers.
Those companies may collect and process information according to their own privacy policies and terms.
Veterinary & Pet Information
Information concerning your pet may be shared with your veterinarian, emergency veterinary facility, veterinary specialist, or other animal-care professional when necessary to coordinate services, obtain requested veterinary clearance, respond to an emergency, or otherwise provide appropriate care for your pet.
By submitting veterinary records or requesting that your veterinarian provide information to K9CareLBK, you authorize us to receive and maintain that information for purposes related to your pet’s services.
Photos & Videos
Photos or videos of animals may be taken while they are receiving services. Use of photographs or videos for social media, advertising, educational materials, or other promotional purposes will be governed by any applicable consent, release, service agreement, or authorization provided by the client.
Text Messages & Email
If you provide your phone number or email address, we may use it to communicate with you regarding appointments, scheduling, your pet’s care, account matters, service updates, or other communications related to K9CareLBK.
Message and data rates may apply to text communications. You may request to stop receiving nonessential promotional communications at any time.
Cookies & Website Technology
Our website may use cookies and similar technologies to operate website features, understand website traffic, remember preferences, and improve the visitor experience.
Third-party services incorporated into our website may also use their own cookies or tracking technologies.
Third-Party Services
K9CareLBK may use third-party companies to provide services such as website hosting, appointment scheduling, client management, payment processing, forms, email, text messaging, analytics, or other business functions.
Information may be provided to these companies when reasonably necessary for them to perform services on our behalf. Their handling of information may also be governed by their respective privacy policies.
Information Security
We take reasonable administrative and technical measures to protect information entrusted to us. However, no website, electronic communication, or electronic storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website and services are intended for adults arranging services for animals and are not directed toward children under 13. We do not knowingly collect personal information online from children under 13.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, court orders, legal processes, regulatory requirements, insurance obligations, or to protect the rights, property, safety, or security of K9CareLBK, our clients, our staff, animals in our care, or others.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
K9CareLBK LLC
9506 North Interstate 27
Lubbock, Texas 79403
Phone: (806) 602-8444